We're here to help.
Gathered is a small, carefully made app. If something isn't working, or you just have a question, get in touch — a real person will read it and reply.
Email us
The fastest way to reach us. We aim to reply within two working days.
GatheredSupport@pickapps.co.uk
Frequently asked questions
Do I need an account to use Gathered?add
No. Gathered works the moment you open it — no sign-up, no login, no email required. Your collection is stored on your phone and is yours from the start.
How do I add my first card?add
Tap the camera button on the home screen, then point your phone at a business card or QR code. Gathered detects it automatically, reads the details, and shows you a review screen so you can check everything before saving. Prefer to type? Manual entry is always available.
Is my data private?add
Yes. Gathered is local-first: your cards, notes, categories and events live on your device, not on our servers. Two optional features — AI card processing and cloud backup & sync — send data off your phone only when you switch them on. We never run ads or sell your data. The full detail is in our privacy policy.
What's the free limit, and what does it cost?add
The free tier holds up to 10 cards, and every one is AI-enhanced for free — plenty to try it properly. To save more than 10 cards, subscribe to Gathered Plus, our monthly subscription: unlimited storage with every card AI-enhanced. Cloud backup & sync is a separate annual subscription. You can use Gathered fully for free within the 10-card limit without ever buying anything.
What is Gathered Plus?add
Gathered Plus is an auto-renewable monthly subscription that lifts the 10-card limit to unlimited storage and AI-enhances every card you scan (subject to a generous fair-use cap). The optional AI enhancement reads a card more accurately and suggests a category. You can always add cards by hand, and on the free tier your first 10 cards are AI-enhanced too.
What is cloud backup & sync?add
An optional subscription that keeps a secure copy of your collection so you can restore it on a new phone or keep two devices in step. It's off by default — if you never turn it on, nothing leaves your device.
I'm getting a new phone — how do I move my cards?add
If cloud backup & sync is on, install Gathered on the new phone, turn sync on, and your collection restores automatically. Without sync, your cards live only on your current device, so enable sync before you switch if you'd like to bring them across.
How do I delete a card, or all my data?add
Open any card and choose delete to remove it and its image from your device. To remove everything, delete your cards or uninstall the app. If you used cloud backup & sync, delete your synced data first in Settings → Back up & sync so the cloud copy is removed too. See Managing your data below.
Which devices are supported?add
Gathered is a phone app for iOS 16 and later, and Android 10 (API 29) and later. It's portrait-only and built to stay legible even in bright market sunshine.
The camera didn't read my card well — what can I do?add
Lay the card on a flat, contrasting surface, fill the frame, and hold steady until you see “Card detected”. For tricky or hand-lettered cards, turn on AI card processing for a sharper read, or simply edit the fields by hand on the review screen.
Managing your data
Because Gathered is local-first, you're in control of your information directly from the app:
- View & edit — open any vendor to see or change its details and notes.
- Delete a card — removes the card and its image from your device.
- Turn off AI processing — stop any card content being sent for enhanced reading.
- Turn off or delete sync — in Settings → Back up & sync, remove the cloud copy of your collection.
- Remove everything — uninstalling the app deletes all local data (delete synced data first if sync was on).
Need us to action a data request, or have a question we haven't answered? Email GatheredSupport@pickapps.co.uk and we'll help. For more, read the privacy policy.